HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED OUT?
Orders are processed within 5 business days. Business days are Mon-Friday excluding holidays. Processing is pulling and packaging the products so they are ready to ship out.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER ONCE IT HAS BEEN SHIPPED OUT?
Shipping time usually take between 20-30 business days because most of our products are popular in demand. we apologize for this.
Please make sure to fill out all information correctly to avoid extended delays in shipping times.
BAD ADDRESS/INVALID ADDRESS/ MISSING APT #
In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via email on Day 1. If no response is received back from the email then a phone call will be initiated on Day 2. If we do not receive a response within 7 business days your order will be cancelled and refunded.
In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Hoop Culture will re-ship the original order
OUT OF STOCK?
In the event that we are out of stock on an item that you ordered we will contact you via email/phone to provide additional options for fulfilling the order.
REFUNDS
After receiving the returned item, upon approval Hoop Culture will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.
Jaeson Lilly